Ecommerce maintenance · Sydney
Know your store is working, before your customers find out it isn't.
Uptime alerts, weekly checks of the pages that make you money, and a checkout test, all from someone you can reach directly. Packages start from $450 + GST per month, billed monthly with no lock-in contract.
Plugin updates, theme changes, app conflicts, payment gateway changes and platform updates can all break something without any obvious warning. Issues like these can quietly cost sales while you assume everything is working. An ecommerce maintenance package reduces the risk of customers finding a broken store before you do.
I'm Aaron Knight, a Sydney-based web developer with over 13 years of experience building and maintaining ecommerce stores on Shopify, WooCommerce and Magento. My maintenance packages are built around one goal: making sure your store works, every day, without you having to check it yourself.
Everything needed to keep your store secure, fast and taking orders.
Instant notifications the moment your website goes down, so you're never the last to know. Early detection means faster resolution and fewer lost sales.
Every week I check the homepage, category pages, product pages, the full checkout process and contact forms on desktop and mobile, plus a full site scan for errors.
Rather than assuming your checkout works, I test it live through your payment gateway to confirm customers can complete a purchase without friction or failure.
Contact forms and enquiry channels are tested regularly, so leads aren't silently disappearing into a broken form.
Scheduled backups of your store, so product data, orders and content are protected against a failed update or security issue.
Minor issues are resolved as part of the package. Larger issues are reported to you clearly, with a recommendation on how to fix them and what it would involve.
Ecommerce stores are more fragile than most owners realise:
Plugin, theme, app and gateway changes can break a store without any obvious sign, until a customer hits the problem and leaves.
A broken checkout for even a few days can mean thousands of dollars in lost sales. A broken contact form means leads vanish without a trace.
A slow site or repeated errors damages customer trust and search rankings over time. Regular, proactive checks catch these issues before they cost you money.
I've built and maintained stores across Shopify, WooCommerce and Magento, so I know the failure points each platform is prone to. You deal with me directly, backed by a small, hands-on team.
Ecommerce maintenance packages start from $450 + GST per month, covering uptime monitoring, weekly checks, checkout and enquiry testing and regular backups. Pricing varies with store size, platform and the complexity of your catalogue, and I'll give you a clear, itemised quote after a quick look at your store.
Development work outside the package, such as new features or redesigns, is quoted separately and billed at $120 per hour. I'll always flag when something is out of scope before doing any additional work.
Can't see your question?
Minor issues are fixed directly as part of the package. Larger issues, ones that need significant development work or a business decision from you, are reported clearly with a recommendation on how to resolve them.
Uptime monitoring sends an instant notification as soon as downtime is detected, so I can start investigating straight away rather than finding out days later.
I test the checkout live through your payment gateway, rather than only confirming the page displays. A checkout page can load fine and still fail to process payments.
Shopify, WooCommerce and Magento. If you're on a different platform, get in touch and I'll let you know whether I can help.
Major new feature development, redesigns and significant custom work fall outside the standard package. I'll always flag when something is out of scope and quote separately before doing any additional work.
Yes. There's no lock-in contract. Maintenance is billed monthly and you can cancel whenever you like.
Yes. I take on maintenance for existing stores regardless of who built them, provided I have the access needed to monitor and maintain the site properly.
No lock-in contract, billed monthly. Your maintenance package runs month to month, so you can cancel whenever you like. Minor issues are fixed as part of the package, so you're not billed separately for every small fix.
If you want peace of mind that your store is working as it should, without checking it yourself, I'd like to hear about your store. Packages start from $450 + GST per month.
Call Monday to Friday, 9 to 5 on (02) 8317 3526, or send through an enquiry and I'll get back to you promptly.