Uptime monitoring with instant downtime alerts
Weekly checks across homepage, category, product & checkout
Live checkout testing on desktop & mobile
Regular backups & site scans
Packages from $450 + GST per month
Direct access — you work with me, not an account manager
Ecommerce stores need reliability. When something breaks — a checkout error, a broken product page, a payment gateway issue — it can mean a direct stop to cashflow. The problem is these issues often go undetected for days, weeks, or sometimes months, quietly costing you sales while you assume everything's working fine.
An ecommerce maintenance package drastically reduces the risk of your customers finding a broken store before you do. Happy customers mean more sales and more revenue — and catching issues early is far cheaper than losing weeks of conversions to a problem nobody noticed.
I'm Aaron Knight, a Sydney-based web developer with over 13 years of experience building and maintaining ecommerce stores across Shopify, WooCommerce, and Magento. My ecommerce maintenance packages are built around one goal: making sure your store works, every day, without you having to check it yourself.
Uptime Monitoring Instant notifications the moment your website goes down — so you're never the last to know. Every minute of downtime is a minute of lost sales, and early detection means faster resolution.
Weekly Checks Every week, I check:
*Homepage for errors (desktop & mobile)
*Category pages for errors (desktop & mobile)
*Product pages for errors (desktop & mobile)
*The full checkout process (desktop & mobile)
*Contact and enquiry forms
*A full site scan for errors
Live Checkout Testing Rather than assuming your checkout works, I test it live — running an actual transaction through your payment gateway to confirm customers can complete a purchase without friction or failure.
Enquiry Testing Contact forms and enquiry channels are tested regularly to make sure leads aren't silently disappearing into a broken form.
Regular Backups Scheduled backups of your store, so you're never at risk of losing product data, orders, or content to a failed update or security issue.
Issue Resolution & Reporting Minor issues are resolved directly as part of the package. Larger issues are reported to you clearly, along with recommendations on how to fix them and what it would involve.
Ecommerce stores are more fragile than most business owners realise. Plugin updates, theme changes, third-party app conflicts, payment gateway changes, and platform updates can all silently break something without any obvious warning sign — until a customer hits the issue and simply leaves.
The cost of not maintaining your store isn't hypothetical. A broken checkout for even a few days can mean thousands of dollars in lost revenue. A broken contact form means leads vanishing without a trace. A slow site or repeated errors damages customer trust and search rankings over time.
Regular, proactive maintenance catches these issues before they cost you money — not after.
Direct access. You work with me personally — no account managers, no support tickets disappearing into a queue.
Platform expertise. I've built and maintained stores across Shopify, WooCommerce, and Magento, so I know the specific failure points each platform is prone to.
Transparent pricing. Packages start from $450 + GST per month, with no hidden fees or surprise charges.
Fast issue resolution. Minor issues get fixed as part of the service — you're not billed separately for every small fix.
Ecommerce maintenance packages start from $450 + GST per month, covering uptime monitoring, weekly checks, checkout and enquiry testing, and regular backups. Pricing may vary depending on store size, platform, and the complexity of your catalogue. I'll give you a clear, itemised quote after a quick look at your store.
Minor issues are fixed directly as part of the maintenance package. Larger issues — ones that need more significant development work or a business decision from you — are reported clearly with a recommendation on how to resolve them.
Uptime monitoring sends instant notifications the moment downtime is detected, so I can start investigating immediately rather than finding out days later.
I run a live checkout test — an actual transaction through your payment gateway — rather than just confirming the page displays correctly. A checkout page can load fine and still fail to process payments.
Shopify, WooCommerce, and Magento. If you're on a different platform, get in touch and I'll let you know whether I can help.
Major new feature development, redesigns, and significant custom work fall outside the standard maintenance package. I'll always flag when something is out of scope and quote separately before doing any additional work.
Yes. There's no lock-in contract — maintenance is billed monthly and you can cancel whenever you like.
Yes. I take on maintenance for existing stores regardless of who built them, provided I have the access needed to monitor and maintain the site properly.
If you want peace of mind that your store is working as it should — without having to check it yourself — get in touch.
Call Monday to Friday, 9 to 5 on (02) 8317 3526,or send through an enquiry and I'll get back to you promptly.
Related: Ecommerce Web Design Sydney | Shopify Developer Sydney | WooCommerce Developer Sydney | Magento Developer Sydney
Aaron Knight | Freelance Web Designer
Dover Heights, NSW 2030
Tel: 02 8317 3526
Email: me@aaronknight.com.au
© 2026 by Aaron Knight. All rights reserved.
